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Thread: Long Call Centre Wait Times
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Old Jan 16, 2020 | 11:31 am
  #200  
leoo
1M
40 Countries Visited
100 Nights
10 Years on Site
 
Join Date: Jun 2014
Location: YYC
Programs: United 1K, Accor Platinum, Qatar Gold, Marriott Gold, Hilton Gold
Posts: 380
A few weeks ago I called in at 1AM and after 2 hours on hold the call dropped!
Nobody at the airport (traveling to YYZ on another reservation) could help or access my future reservation.
Twitter took 3 weeks to respond to my message.
Customer service (email) fixed my reservation but a minor schedule change broke it again... Can't do anything online, like selecting seats.

Great job AC, the "best airline in North America"
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