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Old Jan 16, 2020 | 8:39 am
  #199  
royal757
10 Years on Site
 
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 304
Originally Posted by 18wheeler_vanrekt
Even later at night they're not taking calls... is this just specific to today, or has this been happening since the new reservation system was introduced? The website says I have to call to make a change to my reservation, but if they're not taking calls then... it's just impossible to do anything.
called in at 1AM and on hold for 1 hour, I hung up. Unreal. All I wanted was to change seats for a flex fare as a 50K and the seats show me as not free on their website. Ridiculous, I'm stunned as others said. US3 even as non status they answer almost immediately.
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