Originally Posted by
kevflyer
Because it's pretty much a monopoly between AC and WS in Canada, and they can get away with crappy everything, since people have no alternatives domestically. Yeah there are discount airlines now like Flair, but still not enough.
Exactly. And if you fly for work - the AC network is for now, vastly superior, and they have big seats upfront.
So you are stuck if you are a domestic work flyer.
Anyone with a choice, eventually lets go of their AC chains.
How long can you keep flying an airline with a <60% on time rating, and zero customer service/recovery without a functioning website/app or a call center......