Good concierge service at NRT
Kinda got a surprise flight intervention from AC concierge on my flight home today.
i was suppose to fly on AC 4 from NRT to YVR then connect to Toronto on AAC 118.
with the weather in Vancouver over night, the Inbound AC 3 was delayed 3 hours, and my flight was delayed till 7:50pm from 6:30pm.
so I knew it’ll be a fun day of flying. I was traveling from ITM Osaka to NRT on ANA, then onward with AC.
when I deplaned are NRT, I was met by the AC concierge, and she mentioned the weather delay if the inbound flight, and they are having maintenance issues with the plane upon landing, and might risk further delays.
she gave me an option of going to Haneda airport and taking the direct flight to Toronto. AC would pay for the shuttle bus to get us to HND.
so now I am on the airport limo bus to HND with 1 hour till boarding. Let’s see if I made the right decision.
i was surprised the AC concierge was monitoring the flight and offered alternatives. I was in a reward J seat if that mattered and a SEMM.