Originally Posted by shinjukuflyer

Hello, I am trying to submit a trip cancellation claim with the CSR for the first time and would appreciate some guidance. These are two separate incidents:

Situation 1
Was flying Southwest from BOS-CUN with a layover in BWI. The flight out of BOS was delayed (I think because of weather) enough that they told me at the gate there was no way I would make the CUN connection, and since it was the last flight that day, I would have to be rebooked for CUN the following day. So that's what I did, but because of that I lost my pre-paid hotel and car rental at CUN for that night.

I submitted a claim for the hotel and car rental online. I am now being asked to provide a bunch of documentation. Some of which is self-explanatory but there other items that I'm unsure about. For instance:

• Cause of Cancellation - what am I expected to provide here?
• MBS Common Carrier Tix - ?
• Updated Travel Itinerary - what should I provide here? If I look online at Southwest, under My Trips I still see the original booking, not the revised one for the following day.

Situation 2
Was flying Delta from DTW-BOS. Flight out of DTW was cancelled due to weather in BOS, was rebooked the following day, and had to pay for a taxi ride to the airport again. When submitting both this claim and the one above, I spoke to a rep over the phone who told me both would be Trip Cancellation claims. However reading the wiki above this situation sounds like a Trip Delay, since the taxi was a new expense not a prepaid one. Should I cancel the current claim and submit a new one for Trip Delay instead? Also, similar questions around the evidence requested e.g. not sure what to provide for MBS Common Carrier Tix, Updated Travel Itinerary.

Would appreciate any help. Thanks!