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Thread: AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
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Old Jan 15, 2020, 5:38 pm
  #3  
yyznomad
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
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Originally Posted by HofstraJet

As an aside, her friend is checked in but her seat was changed from what she selected when checking in and now they are no longer together. She is unable to change her seat online or through the app (and she has an economy flex ticket) and, again, customer service can't do anything.

Overall, I am unimpressed with AC so far. Hopefully the flights go well.
Once checked-in, you can't make changes online via the account.
Get her friend to restart the online checkin process and she can select another seat.
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