Originally Posted by
Dave Noble
No it isn't - BA didn't take the money with the intent to not provide the service - it did provide the selection however the aeroplane type changed - if it intended to take payment and not provide it , then indeed it would be fraudulent
It is, imo, very poor that it doesn't automatically refund the seat fee as soon as such a situtation arises.
The passenger should not have to be trying to phone the airline to get it resolved
agreed. If BA could handle something like “keeping passengers who paid for assigned seats together, together” in the event of a swap, automatically issuing a refund if you pay for a seat and lose your assignment or at the very least making it less impossible to get a human on the phone, we wouldn’t be here.