We’d like to offer an initial point of clarification. The Hilton CCPA disclosure addresses our Global Privacy Statement, so the language references multiple guest touchpoints with Hilton and is not specific to accessing WiFi while staying at one of our properties.
A consumer who is browsing the Hilton website or clicking on a Hilton advertisement will share information with us about the locations and hotels they are searching. This allows us to personalize the marketing they receive from Hilton. The same is true for Hilton Honors members who are logged in to their account.
We can appreciate how the statement’s legal sounding language may raise questions, and can confirm that we're taking this back to the team. We want to be as clear as possible for our guests. That said, Hilton does not access a guest’s device to review their emails or browser history. As is customary for any business or public WiFi service, Hilton does have the ability to access the site visited, but this is not currently logged. This information is important for operational and security reasons. We do not track searches or web browsing away from Hilton.com, nor do we collect passwords, emails or data downloaded by guests when staying at a Hilton property.
Best regards,
William R. Sanders