Originally Posted by
Aventine
That does seem very profit driven and callous to guests. I hope the few SG dollars were worth it for their increasingly negative reputation as a hotel.
it is very standard for all Hyatt hotels to reprice a stay when making any changes to check-in date or check-out date prior to arrival. i handle these situations, where the check-in date remains the same, to leave the reservation as-is, check-in to the hotel, stay the first night to "lock-in" the rate on the folio, and then tell the front-desk the next morning that i will be departing early. at hotels that do not disclose an early departure fee on the website, there is no rate adjustment and no additional charge for the early departure.
related, this concept can be helpful more generally in securing a lower rate at booking by seeing if the daily rate is lower by adding an extra night or two at the end. hyatt, rather foolishly on their part, doesn't generally price each day differently and instead uses an average rate based upon check-in & check-out and then lists that average as the daily rate.
further, it is the standard for all Hyatt hotels to not grant a qualifying night credit for a paid stay where the rate plan marks a night as $0. no reason to penalize Andaz Singapore for this.
more generally, i have zero complaints about the management of this property. on my Prive stay recently with TSU applied and arrival at 10AM, they extended a standard room to use immediately until the suite was ready at 4pm. further, they give globalists 2 chits per day for drinks and the chits can be used on any drink at any bar or restaurant. including $18++ "best G&T" and rather theatrical "flozen sling". The housekeeping is perfect, twice daily. The mini-bar includes a couple free alcohol choices. They put two mini-champagne bottles in our room for free on NYE. The all-day iced tea is so good. All day lattes and tea for free. 30% of lunches & dinners at Alley restaurants for in-house guests. this hotel is a star in the Hyatt system.