Originally Posted by
threeoh
The app did the wrong thing. My question is: who wrote the app? United, or the passenger?
Are we actually surprised that United's IT did the wrong thing? After all of the other issues that they routinely experience? For infrequent flyers, I have some sympathy, although for anyone accustomed to UA's IT and their blunders, I don't understand why you'd ever trust them. And that's not even accounting for the fact that phones can just freeze or fail to boot sometimes.