Originally Posted by
mapleg
Why would you write a complaint starting with this line?
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.
In this case, since the OP's credit card is a TD Aeroplan Infinite and Zone 2 is only a perk on award redemptions, the mini-rtw redemption is actually a relevant detail for this audience.