Regrettably, I agree. Used to only fly American, including a lot of transcontinental and overseas flights and 50,000 to 100,000 miles a year for over 20 years. When working and living in the SF Bay Area, had to switch to United but when moved back to LA, returned to American. In past year, have taken several Delta flights where management is clearly paying attention: great attitude by staff everywhere (cabin crew, gate agents, baggage handlers, everyone), seat back entertainment is being installed NOT yanked out as American is doing, older 767's are on transcontinental routes but superbly set up and maintained (single row at windows for business, versus American 321T), etc. And lately I've been trying United again and clearly Mr. Kirby is turning this company around as well.