Why would you write a complaint starting with this line?
On Jan. 1 night, my wife and I were starting our mini-RTW (round the world) aeroplan redemption, starting in Toronto to Chicago (connecting to Taipei
No one cares (other than FT readers perhaps) it was the start of a a mini RTW and where you were connecting.
The complaint is far too wordy. Brevity is your friend. Long rambling complaints are frequently dismissed out of hand whereas a short to the point one is more likely to get attention.