This is the understatement of the decade and they are too stubborn to figure out the long term outcome

Me - i have been in the program since Day 1 with over 9.7MM to date -i USED to book AA reflexively - no longer - my loyalty will now mirror the loyalty AA shows to me - NOTHING

EXP/Emerald is important to me with my Asian focused travel but i can do that with 101EQMs instead of the >200 that i have routinely flown - in addition, i now earn my status on Oneworld Partners where they offer competitive or better services

The long term outcome is simple - eventually the economic boom that we are experiencing will stall. When it does, those extra 12 seats that they are cramming into the plane will go unsold -

What will also go unsold are the paid F/C seats from customers like me who have migrated to competitors...