FlyerTalk Forums - View Single Post - United’s 24-hour cancellation / flexible booking policy ... {Archive}
Old Jan 14, 2020 | 9:32 pm
  #838  
paperwastage
10 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Jun 2012
Posts: 3,694
Originally Posted by Repooc17
This is within the recommendation of the DOT guidance. This is no different than car ads saying it's only $199/month, but then you have to folks over $3K upfront in the tiniest font. DOT expects all applicable airlines to disclosure the full refund policy in full - e.g. as part of the T&C; the entire policy language is not mandatory thing on the reservation page (also makes the design looks more streamlined, rather than a bunch of text).
true, but i wager that FTC will have a thing about false advertising (cannot advertise something front&center, but the fineprint explicitly excludes it)

in your scenario, it's possible to actually get the $199/month (plus startup fees). in this scenario, it's not actually possible to actually get 24hour to change my mind


if you hover at the review page for a while without continuing, united has a popup

"Purchase this fare with 24 hour flexible booking*

Book without worry.
Cancel for free within 24 hours of booking.

View our 24-hour flexible booking policyRead our 24-hour flexible booking policy. This link will open new Tab.
*All customers booking at united.com may request a 100% refund within 24 hours of ticketing."

how is that not false advertising/bait&switch? entice me to continue my booking by dangling this 24hr feature, but it doesnt actually apply

Last edited by paperwastage; Jan 14, 2020 at 9:46 pm
paperwastage is offline