Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Even if UA had deleted the segment (which sounds like an excuse made up by NH FYI), NH could have (and should have) reinstated the segment on the spot given that the ticket was plated on their stock (doesn't sound like anything ever happened to the underlying ticket). The oversale was their problem.
That said, in Japan, as mentioned above, good luck getting this fixed with the amount of time you had.
Last edited by stevenshev; Jan 14, 2020 at 7:59 pm
Reason: typo