Originally Posted by
johnny2001
I'm flying SYD to ICN -- then 16 hours later -- ICN to JFK
I called customer service phone number and they told me that I'm not eligible for free hotel since I'm using a award booking
As I said, cheapest discount tickets or award redemptions are ineligible.
But even if you were on a paid ticket, you still wouldn't be eligible as there's an earlier ICN-JFK flight that leaves on the same evening that your flight from SYD arrives.