Originally Posted by
ukdoctor
Had you booked via a third party website or was it directly on EK. Sometimes the third party agents do not pass on your details properly to EK.
No; the ticket was booked and paid for at the local EK office. I was just stunned they didnt think to email the address on file. I've always had great EK customer service including IRROPS handling so this was very much an outlier