Originally Posted by kq747

A few years back when we had a crazy winter in Boston, the EK flight was rescheduled to leave 90min earlier than scheduled as a snowstorm was going to hit that night. My partner was the one flying and we received no email/call/text from them. We turned up at the airport on time for the original flight and were told check in had closed and she would considered a no show?!? We complained that no email was sent and they said we called the number on the reservation which was her home number which was not on roaming in the USA (kind of mind boggling to assume that is the best way to reach someone knowing they are not in their home country) but surely an email should have sent as well. No official reschedule was ever posted on the EK or BOS websites. A lady from Australia had the same experience and we exchanged info in case either of us made headway arguing our case. I had to spend an hour on the Gold Line arguing to waive change and fare difference and they caved at some point getting a flight four days later.