FlyerTalk Forums - View Single Post - United removed my mobile boarding pass and ruined my trip
Thread: United removed my mobile boarding pass and ruined my trip
View Single Post
Old Jan 13, 2020, 11:46 am
  #85  
dval44
 
Join Date: May 2013
Posts: 637
OP here. Just received a thoughtful, apologetic response from United (not):

On Mon, Jan 13, 2020 at 11:38 AM <[email protected]> wrote:
Hi Daniel,
I'm sorry that your boarding pass was deleted from your United App. When your flight was delayed United rebooked you on a later flight therefor deleting the original boarding pass.


We want to be your airline of choice. Feedback like yours helps us focus our attention where it's needed most. I appreciate you taking the time to share this with us.

We hope to provide you with a better experience on your next trip.

Regards,

Lani
Customer Care
Case ID: 157893705308688
dval44 is offline  
Reply