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Thread: United removed my mobile boarding pass and ruined my trip
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Old Jan 13, 2020 | 11:46 am
  #85  
dval44
All eyes on you!
10 Years on Site
 
Join Date: May 2013
Posts: 757
OP here. Just received a thoughtful, apologetic response from United (not):

On Mon, Jan 13, 2020 at 11:38 AM <[email protected]> wrote:
Hi Daniel,
I'm sorry that your boarding pass was deleted from your United App. When your flight was delayed United rebooked you on a later flight therefor deleting the original boarding pass.


We want to be your airline of choice. Feedback like yours helps us focus our attention where it's needed most. I appreciate you taking the time to share this with us.

We hope to provide you with a better experience on your next trip.

Regards,

Lani
Customer Care
Case ID: 157893705308688
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