Had my first experience with UA proactively calling me to take a bump. I was already driving to MCO and scheduled on MCO-ORD. UA cancelled the two late flights from the day before due to weather in ORD. I volunteered via the app when I saw my flight slowly go from wide open to sold out.

As I was nearing MCO I got a call from an Orlando number. I almost never answer unknown caller IDs but I decided to give it a try since Verizon didn't tell me "potential spam". It was someone in Passenger Planning and she said my flight was overbooked and I could take a non-stop to my destination. She was holding a first class seat on the next two non-stops. I told her that's all well and good but the voucher is what I'm interested in. She offered me $600 on the spot to take the non-stop and arrive five hours earlier to my destination. Done and done.

Of course she never documented the PNR after I asked her to. The agents at MCO had no clue what was going on other than seeing a ton of flights in my record. The lady who called me from Passenger Planning never cleaned it up which means she didn't even release my seat being held on MCO-ORD until I got to the airport. That seemed a bit odd to me.

Agent at MCO asked for my email address and the $600 voucher was in my Inbox before she even printed my new BP.

-RM