FlyerTalk Forums - View Single Post - Amazing F experience followed by a disappointing one
Old Jan 12, 20, 9:07 pm
  #2  
Unimatrix One
 
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,184
It's been 10 years since I last flew international F, so I can't comment on whether your experience is commonplace. But I would suggest you send JL an email with your comments. I think they will take it seriously. (There is a place on their website where you can submit comments. The one time I had a serious complaint, their website people were very responsive. Much better than the telephone reps who blew me off. And yes, I am fluent in Japanese, so no communication issues here either.) .
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