Originally Posted by
Nitehawk
To be fair, I didn't have to wait on hold to first talk to reservations. It just took them an hour to get my flight booked.
I checked my call log. I called the concierge line at 3am eastern on the 4th of Jan and it only took 26 minutes to complete my call, mostly hold time.
This makes sense. Even pre-amadeus, a phone call in its entirety could last an hour depending on the request...
As for the OP's request, that's definitely something that should be relatively "quick"...