Originally Posted by
rickg523
Regardless of a tight, but legal, connection, that's not protecting you. That's peremptorily putting you on a later flight.
No, OP was protected. If OP had preemptively been put onto a later flight, the new BP would have appeared.
Originally Posted by
MSPeconomist
......and OP apparently would have caught the originally scheduled connecting flight if the boarding pass hadn't been deleted, or alternatively if UA hadn't decided to rebook him while he could still make the flight.
If the original domestic flight was overbooked, this should be an IDB.
OP did not appear at the gate in time. This is not IDB.
Originally Posted by
Often1
It sounds to me as though UA changed OP to the later flight, rather than protecting him on it, while preserving the original reservation. This is also consistent with its standard practice, e.g. not protecting and preserving for other than GS and other very specific situations.
Not true.
Originally Posted by
Often1
I would send a short note to UA. Cut out all the irrelevant stuff and note that UA should not have offloaded until T-15. UA may toss something OP's way, but that's really it.
There is no evidence that OP was offloaded.
Originally Posted by
cmd320
With that said, you should not have been removed from the flight until you actually miss the boarding window (despite what the UA algorithms may falsely calculate) and should complain. You could also submit a complaint with the DOT if they don't give you the proper compensation.
There is no compensation. OP was not removed from the flight.
Originally Posted by
Dublin_rfk
Let’s not abuse the OP for a close connection.
I’m not abusing anyone for anything. But I do question booking this flight and then complaining about UA when it didn’t work out, despite the fact that UA did everything in their power to try to make it work.
The app will remove your boarding pass when the ticket is out of sync. The ticket was out of sync because both IAH-DEN flights were on it simultaneously. As soon as OP called, it could have been handled. Alternatively, it would have been handled at the gate. The person who did this protection didn’t realize that OP was relying on mobile boarding passes (and it probably wouldn’t have occurred to them that the mobile app works this way, but it does).