- an upgrade for my SE nominee on an INTL flight
- R is 1
- can't do online, flight is tomorrow night ; hence, <36 hours, and things are broken, right?
- call Concierge. 10 minutes of waiting and of course they don't answer the phone
- call SE line
- they confirm upgrade is available. Tries to push it through. Can't do it
- calls help desk
- comes back after 15 minutes
- then they do the credit card thingy. Remember there was that thing where you punched in the number? It's now verbal. I guess that broke too
- then she goes away ... comes back. Credit card thing won't work. Trying to match his name to name on my credit card, and it fails

- has to call help desk again ; now on hold another 5 minutes

I puke every time I get on board one of their planes and hear them boast about how they are one of the world's top airlines etc.

I'm now at 47 minutes. Still don't know if we got the upgrade.

Things are so broken.