FlyerTalk Forums - View Single Post - United removed my mobile boarding pass and ruined my trip
Old Jan 12, 2020 | 5:55 pm
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MSPeconomist
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Originally Posted by jsloan
That’s a very tight connection for I-D. (The minimum allowable is 80 minutes). I’m guessing you were on the afternoon flight, which arrived 24 minutes late?


As you found out the hard way, at IAH, it can sometimes be faster to go to a different terminal to re-enter security, rather than try to re-check at the international arrivals area,


File this under “no good deed goes unpunished.”

It would have been no different if your phone’s battery had died, etc. Yes, you should always have paper copies of your boarding documents. This is only one of the myriad reasons why.

That said, if you had called United, they would have been able to fix up the record and you could have gotten through.

Basically, UA did their best to try to get you to your destination on time, despite the fact that you booked a very tight connection and had a late arrival.

If this constitutes “ruining your trip,” I’m not sure what to tell you.
Let's not blame the OP for selecting a 90 minute connection (with GE, CLEAR and PreCheck) when MCT is 80 minutes.
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