Originally Posted by
Often1
What property? What did the manager say when you raised the issue while still at the property?
I only noticed when I was sent the invoice for a much higher amount - more than double the original rate. Just waiting for my credit card to reflect the charges to see if I have been credited correctly.
He (not the manager) said he would email me the correct invoice, which he never did, which meant more explaining and time etc.....
Not getting the stay credit / points is annoying and a pain as it is always the customer who has to sort problems out and never the hotel!
Best I have got from the hotel is to contact the Diamond desk etc.
Oh well....