Originally Posted by
writerguyfl
Basically, what you were told is exactly what is promised by the IHG Rewards Club.
"Platinum Elite and Spire Elite Members will be offered a complimentary upgrade, as determined by the hotel, which might include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views.
The upgrade will be offered at time of check-in, subject to and based on availability, and will only apply to the Member's personal guest room."
Source:
https://www.ihg.com/content/us/en/cu...er-tc/2nd-page
I see. My stays at HIs are mainly in Europe (or at LHR), I normally receive good rooms without asking. I have been holding the highest status with IHG (not Ambassador, gave up RA some years ago) for 12-13 years, 90% of these stays were satisfactory. I thought HIs (or other IHG properties) would reserve better rooms prior to arrival, so I had too much expectation for this time.
I sincerely apologise for my ignorance.