Originally Posted by
Stranger
What reason did they give for the itinerary being ineligible? Happened to me and they were right. If AC confirm they are wrong, I would pursue.
Sounds ike the whole AC business is overloaded by the migration to Amadeus; seems they saw it as strictly IT but failed to anticipate that there would be significant repercussions everywher, and now everyone is learning, slowly and painfully. silos and lack of vision at the top?
Having same Experience. They reply to email and say AC needs to be called to add some marker to file. Then when email to say done they tell you to call in to a number which doesn’t accept calls or eventually does and on hold for hours and you give up. Even if you get them nothing available (which is odd given no one can get through to book!)