FlyerTalk Forums - View Single Post - The Air Canada Stopover Hotel Program [likely terminated as of early 2022]

Jan 11, 2020, 8:42 am

#197

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Quote:

Originally Posted by paulyeg

Also tried calling ACV, gave up after 2 hours on hold. Tried the contact form listed here, which worked - received a response within an hour but told me my itinerary wasn't eligible I need to contact AIr Canada (even though booking in J). Contacted Air Canada, they confirmed and noted on my file the itinerary as eligible, tried to contact Air Canada Vacations back, again 1.5 hours on hold and had to disconnect. Tried the form again last week - no response.

This program is broken. I just booked a hotel on my own dime.

What reason did they give for the itinerary being ineligible? Happened to me and they were right. If AC confirm they are wrong, I would pursue.

Sounds ike the whole AC business is overloaded by the migration to Amadeus; seems they saw it as strictly IT but failed to anticipate that there would be significant repercussions everywher, and now everyone is learning, slowly and painfully. silos and lack of vision at the top?

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