Originally Posted by
cheaptom
If someone obtains a coupon code that does NOT say “usable by addressee only” and applies for a card that does NOT say “only one SUB per 24 months,” then they are smartly taking advantage of AA/Citi’s carelessness with the fine print.
Seems like churners correctly targeted certain cards where Citi continually didn’t use the 24-month clause. AA discovers this and starts banning people who found the loophole. Actually, loophole involves some sort of sneaky manipulation. This is not. This is plain and simple applying for a card that does not have and 24-month language.
Also remember, the miles don’t come just because you apply. AA gave nobody a gift. They were earned miles in exchange for spending $4,000 AA at a time to earn a reward.
I imagine someday if someone fights AA in court, AA will have to do better than “We have the right to close anyone’s account, period.” They can say that to a customer while terminating their account, but it won’t be as easy as that if someone’s lawyer grills them in court.
”You banned John Smith because he got three bonuses in one year? Please show me the fine print where that is prohibited”. Crickets
I agree with you, but even if what churners were doing was more nefarious, the way this has been handled shows a reckless disregard for customers (who are still customers whether they like it or not) by stranding them or cancelling plans at the last minute on the mere suspicion of potentially having taken advantage of overly generous bonus offers. It is awful corporate citizenship and AA needs to be called out and pay the price for it.