Originally Posted by
YYT82
That's correct. The Lev called the SE desk, which he thought was the Concierge number. It's not a surprise that he got connected to the SE desk.
Actually The Lev first called reservations (833 number) and got zero assistance so thought - Aha I'll call the concierge (888) number. My second call was picked up by the reservations team and transferred over to phone Concierge who were as useless as reservations.
Sure enough when I went to the Concierge office in YYZ just now they fixed my seat request for my connecting flight on Etihad.
I did ask them in the Concierge office about the number change. They expect the number will change and assumed it was a "mistake" that my package did not have that card.
My mistake was in misquoting the first three digits in my earlier post not in calling the wrong number.