GrizShel

I agree Often1. Frankly I have been shocked by how poor customer service has been (not mean, just not knowledgeable, sometimes not native English speakers and having difficulty understanding, and not empowered to fix things). Yes I've heard some "Bonvoyed" stories, but it was always hard for me to believe that the level of service could have declined as much as it has. They always had some insufficiently trained and insufficiently empowered representatives, but this seems worse. Before, if need be, I could elevate things and eventually get some real help. With this case I just felt a sense of despair it seemed so hopeless. I almost felt the reps have been trained to just delay, delay the resolution until the customer gives up. I can't believe that's really the case, but it sure has felt like it.