9 out of 10 I find the CS to be pretty helpless on anything I've asked, and I've given up. I have found one CS that is exceptional. It was a complicated case and she helped me solved it in ONE call and within 30 minutes. She simply patiently heard what I have to say, repeat them to me to make sure she understood me correctly, and solved it all right on the spot. I regret not asking her name and simply asking for her in any and all CS calls (is that allowed?) Anyway, I know your pain dealing with CS. Hopefully the Lurkers can help you out.