Dear All,

First of all may I apologize from being absent from reading/replying to FlyerTalk over the past few months.

Needless to say, I was disturbed to read the review from brokenwindow referring to an earlier posting of AnttiV. Such incidents are taken very seriously to try and identify the course of the illness, whether indeed it was food eaten from one of the hotel kitchens or from an outside source. We have very strict procedures to follow and I am therefore very concerned that in this case it appears that they were not followed. Although maybe the incident was a long time ago I would be happy to investigate should AnttiV provide me with more details as to when he/she stayed with us.

With kind regards,
Richard Chapman
General Manager