Originally Posted by
9197limj
That is not their customer service, it is their reward program email and they could not help me:
In referring to your concern, upon checking on our system we regret to inform you that we are unable to assist you as we AirAsia BIG has limited access for this matter. However, we would suggest you to contact our Airlines Support for better assistance through.... can't post urls as new member but it was support-page, Facebook and Twitter links.
Hope you get a better answer.