The app still says "you can update your preferences 24 hours prior to check-in".
I haven't stayed in an HGI for some time, but many of them offer breakfast even if you have the points selected, or at least they used to. Perhaps an IT update has been made in the past week(s) and things have really changed, or maybe it was just coincidentally two staff members making things up?
Originally Posted by
IAHtraveler
This just gives me zero incentive to book an HGI in the future.
Is 750 points really an incentive?
I suggest if you can ever bring yourself to book an HGI again, keep your preference as breakfast, and if you don't go change your preference to points before leaving the hotel (whether you check-out or not). You are likely to get the points especially if they cross check that you haven't been to breakfast.