Originally Posted by
NYC2SGN
Yes, I have my AI PNR. That's what I've been using when I speak with AI agents over the phone.
Even though they are able to see my reservation with their PNR, they claim they can't make any changes since the ticket is still issued by UA.
That’s generally true - unless there is strong interoperability between partners (obviously not in this case).
AI won’t get control of the ticket till T-24. However I would still try the Optiontown website.