Originally Posted by
hithesh123
I booked ticks from SFO to BKK, used the onward leg and now I want to post pone the return journey by a week.
The tickets were booked using vayama thru skyscanner.
When I called cathay, the change fee and fare difference made it 4000-9000$.
(This is business class. Total coast of ticket was 4700$)
Cathay rep did suggested that I cancel my ticket and just book economy. She also put a hold on the ticket for 1day.
When I called Vayama, they said it there is no partial refund as I had already used up part of the ticket.
Does US DOT or any agency have a policy. Can vayama make up their own rules?
Also, what happens if I don't show up for the flight.
I am not planning to do this, but I do want to know.
What may be happening is that they were repricing it to what you actually flew... a One way. Given that would almost certainly have cost more than your ticket, there is no value left to refund. My understanding is that such calculations are normal (otherwise people could avoid the high cost of one ways by cancelling the return)