Originally Posted by
leonidas
I experienced this exact same problem on an UA award ticket which had a domestic AI segment. I called AI and they could only assign me a free seat. Any preferred seat that required payment needed a long convoluted process as you describe. After calling several times, they assigned the preferred seat and I managed to pay (the payment option came through email as you say). It seemed that most AI phone agents didn't know how to do this. Do HUCA.
I tried calling a third time and after insisting to be transferred to the payments department, the payment agent said it's not possible because the first segment of my flight is on UA. I'll keep calling but this is pretty sad
Originally Posted by
leonidas
Not sure what reviews you are reading to make you so worried about comfort on a 1 hour flight. You are looking forward to a very decent onboard experience with some free vegetarian food and drinks.
This makes me feel better. I'd still like to try selecting my seat in advance, but if worse comes to worst, I'm sure it'll be a nice short flight. I'm a vegetarian, so at least I can count on there being vegetarian food.
