Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Yes, HI's standards in the US are not so high in general, but apart from room types/categories, they should be able to allocate Spire to rooms with better views.
I was sometimes told "Your room has been upgrade to two double from one", which is not really "an upgrade"...