Originally Posted by
TheCanuckian
Who is the 'they' in this sentence? I have been trying to get some credits owed to me for crossing a threshold but I haven't gotten too far. The Altitude Twitter account says they've escalated it to the Altitude department, but that hasn't accomplished anything yet.
Customer Service on the website. I select Flight Pass and then put in my SE Number. Their response is always that they’ve sent to Altitude department as an escalation. Nothing happens. It’s insane.