FlyerTalk Forums - View Single Post - Denied all Elite Benefits due to Online Travel Agent Booking
Old Jan 7, 2020 | 1:30 pm
  #67  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by phant0m
It's not a Concur issue but the corporate travel agency that runs the back end. The corporate travel agency offers the OP's company a variety of rates whether their own negotiated, GDS, or Expedia rates. The company has the choice to allow whatever they want. They could force only Expedia rates and nothing would be elite qualifying. In Concur, depending on how it is programmed, might not even show what rate is what and could just make the lowest possible rate visible.

I negotiated, implemented, and setup a CTA and Concur for my previous company.
Concur is simply travel compliance software. Not a corporate TA or any kind of TA.

It can be configured any way the licensee (employer) wants to configure it. Bottom line, one doesn;t have a problem with Concur, one has it with one's employer. The employer can set Concur to permit air in F and hotels with 2-bedroom suites if it wishes. The next employer, using the same software may not.
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