I was told by walmart that i could not get a credit for the card I had bought- we emailed each other back and forth to no avail. I finally told them that i had used a card to buy a money order and as they were not letting me do that again I felt I should be credited the $2500, as i could not do what I wanted to do with the gift card. They finally agreed and credited my account. So polite persistency does pay off sometimes.