Originally Posted by
HNLbasedFlyer
I'm not defending it.
But that it took 5 days is a different issue. The website clearly says if they can't find your bag after 3 days - you get the comp.
In this situation, they knew where the bag was - it wasn't delivered timely and for whatever reason took 5 days.
I think it's better to think of this as you get $1,500 no questions asked if you NEVER get your bag back, which they will assume isn't going to happen if it has been 3 days and they have no idea where it is.
If they're just SLOW about getting your bag, then they compensate you for your inconvenience at a much lower amount, because you eventually get and thus don't have to replace all your stuff.