Originally Posted by
jsloan
Sorry, what? How does that make any sense? If they knew where the bag was, why would it take five days to deliver it?
I'm not defending it.
But that it took 5 days is a different issue. The website clearly says if they can't find your bag after 3 days - you get the comp.
In this situation, they knew where the bag was - it wasn't delivered timely and for whatever reason took 5 days.