Originally Posted by
ElieW
Thanks! UA should let support agents know instead of telling customers BS. Do you trust it's just the visible list?
I rather doubt the manager who promised delivery of the new upgrade system has even admitted it to the manager they promised to, let alone the company announcing this to support..
It's hard to say on the internal list, but it is at least plausible that the friend's wife was next (originally a common PNR?).