Originally Posted by
yyz_atc_qq
Unless the OP forgot they are SE, then getting the concierge and their resources won’t make much of a difference.
I’ve got to walk by a customer service desk in a few minutes and I’ll ask them if they’re able to solve future issues or only day of issues.
Sure, but this was an in-person casual conversation at a gate. She was an airport concierge, not a phone concierge, so there's clearly been some level of training for airport employees.
I'm saying they can, but you seem to be more focused on whether they will. And that's completely orthogonal to Amadeus.