Originally Posted by
canadiancow
Whether they've had enough training to do anything useful is another matter, but I was asking a concierge some more challenging questions recently and she seemed quite well-versed in everything and knew exactly how to manipulate a couple PNRs and tickets to do what I wanted.
And they have a Help Desk assistance function. OP does not need travel information, all he needs is someone to execute key strokes. That "someone" can be walked through what needs to be done. This is why I have suggested having, in hand, the exact request.