Too often do we vent or criticize on the Internet when there is a problem or something didn't go as planned. But when the problem is resolved, we seldom acknowledge the effort and the hard work that someone did to correct the situation. Thus, I would like tip my hat to Marriott’s Guest Experience Assistance Team at Customer Engagement Center and the Marriott Lurkers.

I had a problem with applying free night certificates and points to a reservation. During the several calls that were made, everyone tried to complete the reservation to no avail. I was worried that the amount of points for the stay would increase before the reservation was completed. The reservations agents went out of their way but they kept running into technical errors. The reservation was forwarded for investigation.

During this time, the Guest Experience Assistance Team Member kept in communication with me and through some exchanges, was able to complete and confirm my reservation! Thank you so much!

On FT, the Marriott Lurkers are monitoring the FT board and taking pro-active steps to help FT with their problems. Personally, they have been nothing but outstanding in providing assistance to message inquiries.

I would like for them to know how much their hard work is appreciated! Thank you for a job well done!